Aotea Path
Need help?
Product help for the Aotea Path app and website — not immigration case advice.
Common troubleshooting
Try updating the app, restarting your device, and confirming you are on a supported iOS or Android version. If a screen looks wrong, switching appearance (light/dark) or language and switching back can help.
Purchase restoration
Premium is a one-time in-app purchase. Use Restore Purchase in the app while signed into the same App Store or Google Play account used for the original purchase. Restores are handled by Apple or Google — not this website.
Account & data
Aotea Path stores planning data on your device and does not use a website login. Deleting the app or clearing app data may permanently remove local information. Keep original documents separately.
Widget troubleshooting
If home-screen widgets are missing or stale, remove and re-add the widget, confirm the app has necessary permissions, and open the app once so data can refresh.
Contact support
We can help with product questions about the app and website. We cannot advise on immigration cases, eligibility, or legal matters.
Email support@aoteapath.co.nz